Laser WelderDirect Jewelry Outlet maintains its own repair and custom jewelry shop with a resident goldsmith. Customers can watch him work through the store’s front window. Our goldsmith works in 10k, 14k, 18k gold, silver and platinum.

The store can repair most all fine jewelry because we have the latest equipment including a laser welder.  We specialize in complex repairs and custom work, so your jewelry is in professional hands.

  • Stone resets/replacements
  • Ring re-sizings
  • Clasp repair
  • Custom piece creation/adaptation
  • Restringing pearls

Prior to commencing repair on any piece with valuable gems, store personnel use a microscope TV screen to show customers their own gem.  The customer will be carefully guided through all of the gem’s unique features so that they will feel comfortable knowing that the gem they left is the one they are picking up.

Alain, Jewelry Repair“This is just something we like to do to ease the discomfort of leaving grandma’s family heirloom with us for repair,” says co-owner Alain Planche.  “Once the customer learns what makes their gem or piece unique, they will know they are getting back exactly what they brought in.  It’s part of our commitment to honesty and integrity.”

Cleaning and Polishing

Direct Jewelry Outlet uses steam and gentle polishing agents to restore the luster of gold or silver.


Protect your valuable jewelry piece with a professional appraisal. DJO’s GIA graduate gemologist performs written appraisals on all types of jewelry.